Privacy Notice

Who We Are

This Privacy Notice is provided by Michael Doyle, the operator of Raku ("the Service"). Michael Doyle is the data controller responsible for your personal data.

What Data We Collect

We collect and process the following categories of personal data:

• Account information: email address, and password (stored securely via our authentication provider)
• Profile data: learning progress, completed lessons, and practice streaks
• Device information: device type, operating system, and app version for troubleshooting
• Usage data: feature interactions and session duration to improve the learning experience
• Support messages: any communications you send to our support team

Why We Collect It

We process your personal data for the following purposes and legal bases:

• Contract performance: to provide the language learning service and maintain your account
• Legitimate interests: to improve the app, analyse usage trends, and prevent fraud
• Consent: for optional marketing communications (you can withdraw consent at any time)
• Legal obligation: to comply with applicable laws and regulations

Who We Share Data With

We do not sell your personal data. We share it only with:

• Paddle — our Merchant of Record for payment processing, subscription management, tax compliance, and invoicing
• Authentication provider — for secure account login and management
• Hosting & analytics providers — to operate and improve the Service
• Professional advisers — legal and accounting professionals, when necessary
• Authorities — where required by law or to protect our rights

Data Retention

We retain your personal data only for as long as necessary to provide the Service and fulfil the purposes outlined in this notice. Account data is kept while your account is active. If you delete your account, we will remove or anonymise your personal data within 90 days, except where we are required to retain it by law.

Your Rights

Depending on your location, you may have the following rights:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Withdraw consent for optional processing

To exercise any of these rights, contact us at hello@rakulanguage.com. We will respond within one month.

Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security reviews. No system is completely secure, and we cannot guarantee absolute security.

Cookies & Tracking

We use essential cookies to maintain your session and enable core app functionality. We may use analytics cookies to understand how users interact with the Service, but only with your consent where required by law. You can manage cookie preferences through your browser settings.

International Transfers

Your data may be transferred to and processed in countries outside the United Kingdom and European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Changes to This Notice

We may update this Privacy Notice from time to time. We will notify you of significant changes by posting the updated notice within the app. Please review it periodically.

Contact

If you have questions about this Privacy Notice or how we handle your data, please contact us at: hello@rakulanguage.com